The N-Squared Interactive Voice Response (N2IVR) solution is a cost-effective, industry-grade SIP / INAP-controlled Intelligent Peripheral (IP), Specialized Resource Function (SRF), and Interactive Voice Response (IVR) platform using SIP voice-channel trunking.
The N2IVR solution combines easy scalability and simple service design with modern management/integration and low operational overhead.
Audio mapping configuration for the N2IVR is managed in the web-based provisioning interface.
User Guide Overview
This User Guide provides information for operational users on the use of the N-Squared IVR GUI, as well as covering the functions of the user interface and how to use them to manage the IVR’s audio files and file playback.
- Initial Access - Accessing the N2IVR GUI for the first time.
- User Administration - Administrating user access and performing for the N2IVR GUI.
- Announcement Files - Administering configured announcement files.
- File Upload - Uploading files to the N2IVR GUI.
- Announcement Configuration - Creating and editing announcements.
- Variable Parts - Creating and editing announcements with variable parts.
- Snapshots - Working with snapshots.
- Synchronisation - Setting up and executing IVR server synchronisations.