Announcement ID Groups

The IVR GUI provides a group restriction mechanism that allows administrators to control access to announcement ID ranges. This mechanism allows a user to be given access to a subset of announcements (e.g. announcements related to a wholesale customer) while restricting access to announcements used for voice services (e.g. system error messages).

By creating an announcement ID group that spans the full extent of all announcement IDs in use, administrators can create an access level that allows users to maintain all announcements, but may not perform the final step of synchronizing the configuration to the IVR backend.

An announcement ID group consists of a descriptive name that will be shown in the GUI to describe the range, and the start and end ID of the announcement group.

When entering an announcement ID range:

• The maximum announcement ID must be greater than or equal to the minimum announcement ID.
• The minimum and maximum announcement IDs are inclusive.
• The minimum and maximum IDs must be positive, and greater than zero.
• The announcement ID range of one group may overlap another group.

The system does not require the configuration of any announcement ID group. Only create announcement ID groups if restricted user access will be required.